Communication Skills
“Active Listening”(相槌)
- Just Listening (from the DSC book)
- I see
- Uh-huh
- OK
- Right
- Sure
- Really
- Mmhmm
- Other meanings
- Great!
- What??
- Wow!!
- That’s amazing!!
- You’re kidding?!
- Oh no!
- Ugh!
- Oops!
- Huh?
- You can also just repeat
- A: I went to the park
- B: The park?
- A: Yes, and….
Show you are listening! Careful with tone. Happy voice! Tone changes meaning, and low-boring voice meaning is sarcasm (皮肉)
Listener - stop them if you don’t understand
- Excuse me.
- Sorry
- Can I just stop you there a second.
Listener - “Once more please?”
- Could you repeat that please?
- Could you say that again?
- Can you explain X?
- What does “WORD” mean?
Listener - Repeat to check (“Paraphrase”)
- Do you mean…
- So, in other words,
- So are you saying (that)
- OK, so so you mean (that)
Listener - if that doesn’t work, then:
- Sorry. I don’t understand
- Sorry, I don’t follow
- Sorry, I didn’t catch that
- SOrry, I didn’t quite get that.
Speaker - Check understanding
- Do you understand?
- Do you follow?
- Do you see what I mean?
Speaker - Repeat yourself (“Paraphrase”)
- I mean..
- What I mean is…
- What I’m saying is
- In other words