Communication Skills

“Active Listening”(相槌)

• Just Listening (from the DSC book)
  • I see
  • Uh-huh
  • OK
  • Right
  • Sure
  • Really
  • Mmhmm
• Other meanings
  • Great!
  • What??
  • Wow!!
  • That’s amazing!!
  • You’re kidding?!
  • Oh no!
  • Ugh!
  • Oops!
  • Huh?
• You can also just repeat
  • A: I went to the park
  • B: The park?
  • A: Yes, and….

Show you are listening! Careful with tone. Happy voice! Tone changes meaning, and low-boring voice meaning is sarcasm (皮肉)

Listener - stop them if you don’t understand

• Excuse me.
• Sorry
• Can I just stop you there a second.

Listener - “Once more please?”

• Could you repeat that please?
• Could you say that again?
• Can you explain X?
• What does “WORD” mean?

Listener - Repeat to check (“Paraphrase”)

• Do you mean…
• So, in other words,
• So are you saying (that)
• OK, so so you mean (that)

Listener - if that doesn’t work, then:

• Sorry. I don’t understand
• Sorry, I don’t follow
• Sorry, I didn’t catch that
• SOrry, I didn’t quite get that.

Speaker - Check understanding

• Do you understand?
• Do you follow?
• Do you see what I mean?

  Speaker - Repeat yourself (“Paraphrase”)

• I mean..
• What I mean is…
• What I’m saying is
• In other words