Alba English

Materials for Class

Communication Skills

“Active Listening”(相槌)

Show you are listening! Careful with tone. Happy voice! Tone changes meaning, and low-boring voice meaning is sarcasm (皮肉)

Listener - stop them if you don’t understand

Listener - “Once more please?”

Listener - Repeat to check (“Paraphrase”)

Listener - if that doesn’t work, then:

Speaker - Check understanding